Returns & Exchanges
We want you to be completely comfortable, which is why we offer a 30-day trial period on your first pair of Jambys. If you aren't living your best lounging life, we'll make it right with a full refund or a seamless exchange.
Start Your Request
Visit our online returns portal and enter your order number and zip code to locate your purchase.
Choose Your Preference
Select whether you would like to exchange your item for a different size or color, or receive a refund to your original payment method.
Print and Pack
Download your prepaid shipping label and securely pack your unworn items in their original packaging.
Ship It Back
Drop your package off at any authorized carrier location and we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing